Labor Notes : Jonán, can you tell me a little bit about where you work ? Who are the members of Deliveristas Unidos, and what do they do ?
Jonán Mancilla : I am from Mexico City. I’ve been here for 15 years. I started working as a delivery boy in a laundry and then I started working in a restaurant. I left it because the work was too heavy. I worked as a barback and I had to carry the kegs and cases of beer. It was a lot of hours and little money. Four years ago I started with the platforms [food delivery apps], on the recommendation of a relative.
What is a typical day like for you ?
I get up at seven in the morning. I drop my son off at school. I go back home to get my things ready. At nine in the morning I enter the platform, leave at one in the afternoon, come to have lunch, have a tortilla or something and go back to the platform again at two in the afternoon and finish at eight, nine in the evening.
How is it ? Is there a lot of traffic ? You have to, I imagine, take food up to different buildings where they don’t have working elevators. Tell me a little bit about that.
Yes, that’s an everyday thing. You can have a bad day when you have to use the stairs all day long, or you can have a day when you don’t use the stairs. The problem is when you have to go to a building or to a public housing project where you know that your colleagues have already been assaulted and they send you there again.
How would you describe the work ? Do you like it ?
Yes, I like it, but with this pandemic, it is not as satisfactory as before. There is abuse from the companies in many aspects. One is the distances, another is the excess weight they make us carry, and another is the abuse with the payment. They demand things from you—for example, “put on gloves”, “put on masks”, “use antibacterial gel” [but they don’t pay for those supplies]. You have to buy the bicycle. Then it is stolen, and you have to buy another one. The company doesn’t take care of any of those things.
How did those experiences influence your decision to join Los Deliverista Unidos ?
That caused us to unite. Thanks to the Worker’s Justice Project (Proyecto Justicia Laboral), I found out that this march was going to take place [on October 15]. After the march, our ethnic groups became more united. There is a big group of Latinos, but there is also a group of Africans, Bangladeshis, Chinese, other groups of people uniting in one voice and fighting for us to have rights at least. The fact that everybody was suffering from the same thing—the abuse and everything I was telling you about earlier—that was very influential.
What are the rights that you want to obtain as workers ?
Prevention measures against bicycle thefts. Protections against assaults and accidents. Access to restaurants’ bathrooms, because that really sucks. A living wage besides the tips. Many people think that tips are a salary, and that is not a salary. [Income for food couriers averages between $300 to $800 weekly, according to The City.—Eds.] The right to decent public places for protection from extreme weather. A lot of people have no idea what it’s like to wait for their bag of food when it is below 10 [degrees], or below 15. Protection against tip theft and retaliation from the apps. That’s pretty easy to explain : the apps put out messages warning, “Don’t ask about tips and if you ask you can be blocked.” Restaurants often refuse to let app-based delivery drivers use their restrooms, a major grievance for members of Los Deliveristas Unidos. And the right to receive personal protective equipment. As I told you, they demand things from us, but they have never sent us anything. To receive compensation for accidents and to have paid sick days, which don’t exist either. The right to organize, and why not have representation ? That is the Los Deliveristas Unidos movement. We are asking to be allowed to organize so that we have rights.
And when you talk about representation, what do you mean ? Union representation ?
Yes, I mean that a union be formed. So that there is a union group like the Taxi Workers Alliance or like the construction workers. In other words, a delivery workers union so you can count on that backup, and you don’t worry about anything happening to you. I am afraid that I will be assaulted, or that I will be robbed or something. But if there is a union—no, don’t worry. That would be very nice.
You mentioned to me some of the most important issues around which you are organizing. Any successes so far that you want to mention ?
Well, right now, thank God, we have the [state] senator, Jessica Ramos, who was very influential in getting us vaccinated. [Los Deliveristas demanded to be put on the priority list for the vaccinations, and Governor Andrew Cuomo acceded to their demands in February—Eds.] There is also [New York City councilor] Carlos Menchaca and other elected representatives who have wanted to help us. They are writing legislation. [After the April demonstration, the New York City Council introduced a package of five bills to address some of the demands. One bill fines restaurants that deny drivers bathroom access. Another establishes minimum pay per trip (as Uber and Lyft drivers have). Another allows drivers to set their own routes. –Eds.] Thanks to this Deliveristas Unidos community we have made ourselves heard and that has caught their attention. […]
You protested and then DoorDash responded to your complaints ? And said, “We hear you. We’re going to grant you access to the restrooms.” When did that happen ?
In the first march [on October 15] there were over 800 delivery workers, I believe. I couldn’t count them either, it was impossible. But DoorDash noticed. I mean, DoorDash is not blind. DoorDash said, “They’re marching for a reason.” They noticed the signs, that it was not only Relay, but also DoorDash, Uber, Grubhub—all the platforms. They were the only ones that took notice and were concerned about their company and said : “We are going to have a meeting so that they tell us what is bothering them.”
So, basically you’re talking about power in numbers. Right ? The last protest in April had 2,000 people. So, how did you guys build that organizational power ? 2017 was the last time the immigrant community, in particular, mobilized in this way. There was a day without immigrants after Trump was elected, but other than that there hasn’t been such large mobilizations. So, can you talk to me a little bit about how you guys have built that collective power ?
First of all, it is thanks to the Worker’s Justice Project. Because I can tell you, “I created the [Facebook] page for Los Deliveristas Unidos,” but without them we would not have done anything. They were the foundation—not only economically, but the support we receive from them is also moral : “Give it your best, guys ! Let’s do it ! Don’t let yourselves be defeated. These companies are nothing without you.” They tell us that a lot. “Imagine if you didn’t work there. Understand that without you, the companies wouldn’t exist.” It is something that many people have understood, [but] many people are afraid to understand it. Or they are afraid to acknowledge it, because of retaliation. First, we thought it would be easy with four of us [speaking about Worker’s Justice Project organizers—Eds.]. But we realized we need a bigger team, which joined us in this march. I saw many people that I didn’t know. We were thinking that there were going to be delivery workers, but we didn’t think that people who don’t deliver, but have a family member or an acquaintance who does, could march just to support the people. We didn’t expect that.
Guallpa : He says, “Henry is the leader of this group.” And he says, “Henry, you’re going to lead this group of 20.” It is something powerful. The organization supported by bringing resources [and] strategy, but I think the overall movement has been growing because of the leaders who are here now.
There are leaders in Queens. There is, for example, Isaias, who has a group of almost 80, 90 delivery workers who are everywhere mobilizing. Jonán created emergency chat groups, where they move quickly to assist each other. Either there’s a march, or there’s an action. And I think that the most powerful thing in this movement is that the network keeps growing every day. Right now, they are reaching out to Africans, to Bangladeshis. They are asking us right now to have all the materials in [other languages]. [Many of the] Africans speak French. But the most powerful secret has been the leadership of leaders like Jonán, and they know that new leaders need to be groomed. They constantly say, “No. I’m not going be able to do this on my own.” […]